I often find myself trusted with doing things I’ve never done before thanks to my history of delivering on these things but I always make people well aware of my inexperience in such areas before I pursue such things. I do this because I know I’m not the greatest engineer/system administrator/coder around but I do know that, given enough time, I can deliver something that’s exactly what they required. It’s actually an unfortunate manifestation of the imposter syndrome whereby I’m constantly self assessing my own skills, wondering if anything I’ve done was really that good or simply the product of all the people I worked with. Of course I’ve worked with people who know they are the best at what they do, even if the reality doesn’t quite match up to their own self-image.
Typically these kinds of people take one of 2 forms, the first one of which I’ll call The Guns. Guns are awesome people, they know everything there is to know about their job and they’re incredibly helpful, a real treasure for the organisation. I’m happy to say that I’ve encountered more of these than the second type and they’re in no small part responsible for a lot of the things that I know today. They are usually vastly under-appreciated for their talents however as since they usually enjoy what they do to such a great extent they don’t attempt to upset the status quo and toil away in relative obscurity. These are the kinds of people I have infinite amounts of time for and are usually the ones I look to when I’m looking for help.
Then there’s the flip side: the Alpha Nerds.
These guys are typically responsible for some part of a larger system and to their credit they know it inside and out. I’d say on average about half of them got to that level of knowledge by simply being there for an inordinate amount of time and through that end up being highly valuable because of their vast amount of corporate knowledge. However the problem with these guys, as opposed to The Guns, is that they know this and use it to their advantage in almost every opportunity they get. Simple change to their system? Be prepared to do a whole bunch of additional work for them before it’ll happen. A problem that you’re responsible for but is out of your control due to other arrangements? They’ll drill you on it in order to reinforce their status with everyone else. I can’t tell you how detrimental these people are to the organisation even if their system knowledge and expertise appears invaluable.
Of course this delineation of Guns and Alpha Nerds isn’t a hard and fast line, there’s a wide spectrum between the two extremes, but there is an inflexion point where a Gun starts to turn Alpha and the benefits to the organisation start to tank. Indeed I had such a thing happen to me during my failed university project where I failed to notice that a Gun was turning Alpha on me, burning them out and leaving the project in a state where no one else could work on it even if they wanted to. Whilst the blame still rests solely on my shoulders for failing to recognise that it still highlights how detrimental such behaviour can be when technical expertise isn’t coupled with a little bit of humility.
Indeed if your business is building products that are based on the talents of said people then it’s usually to your benefit to remove Alpha Nerds from your team, even if they are among the most talented people in your team. This is especially true if you’re trying to invest in developing people professionally as typically Alphas will end up being the de-facto contacts for the biggest challenges, stifling the skill growth of members of the team. Whilst they might be worth 2.5 times of your average performers you’re likely limiting the chances of the team being more productive than they currently are, quite possibly to the tune of much more than what the Alpha is capable of delivering.
Like I said before though I’m glad these kinds of people tend towards being less common than their Gun counterparts. I believe this is because during the nascent stages of someone’s career you’re likely to run up against an Alpha and see the detrimental impacts they have. Knowing that you’re then much more likely to work against becoming like them and should you become an expert in your chosen area you’ll make a point of being approachable. Some people fail to do that however and proceed to make our lives a lot more difficult than they should be but I’m sure this isn’t unique to IT and is innate to organisations both big and small.