Whilst its easy to argue to the contrary Microsoft really is a company that listens to its customers. Many of the improvements I wrote about during my time at TechEd North America were the direct result of them consulting with their users and integrating their requests into their updated product lines. Of course this doesn’t make them immune to blundering down the wrong path as they have done with the XboxOne (and a lot would argue Windows 8 as well, something which I’m finding hard to ignore these days) something which Sony gleefully capitalized on. Their initial attempts at damage control did little to help their image and it was looking like they were just going to wear it until launch day.
And then they did this:
Essentially it’s a backtrack to the way things are done today with the removal of the need for the console to check in every day in order for you to be able to play installed/disc based games. This comes hand in hand with Microsoft now allowing you to trade/sell/gift your disc based games to anyone, just like you can do now. They’re keeping the ability to download games directly from Xbox Live although it seems the somewhat convoluted sharing program has also been nixed, meaning you can no longer share games with your family members nor can you share downloaded titles with friends. Considering that not many people found that particular feature attractive I’m not sure it will be missed but it does look like Microsoft wanted to put the boot in a little to show us what we could have had.
I’ll be honest and say I didn’t expect this as Microsoft had been pretty adamant that it was going to stick around regardless of what the consumers thought. Indeed actions taken by other companies like EA seemed to indicate that this move was going to be permanent, hence them abandoning things that would now be part of the platform. There’s been a bit of speculation that this was somehow planned all along; that Microsoft was gauging the Market’s reaction and would react based on that but if that was the case this policy would have been reversed a lot sooner, long before the backlash reached its crescendo during E3. The fact that they’ve made these changes shows that they’re listening now but there’s not to suggest that this was their plan all along.
Of course this doesn’t address some of the other issues that gamers have taken with the XboxOne, most notably the higher cost (even if its semi-justified by the included Kinect) and the rather US centric nature of many of the media features. Personally the higher price doesn’t factor into my decision too much, although I do know that’s a big deal for some, but since the XboxOne’s big selling points was around it’s media features it feels like a lot of the value I could derive from it is simply unavailable to me. Even those in the USA get a little bit of a rough ride with Netflix being behind the Xbox Live Gold wall (when it’s always available on the PS4) but since both of them are requiring the subscription for online play it’s not really something I can really fault/praise either of them for.
For what it’s worth this move might be enough to bring those who were on the fence back into the fold but as the polls and preorders showed there’s a lot of consumers who have already voted with their wallets. If this console generation has the same longevity as the current one then there’s every chance for Microsoft to make up the gap over the course of the next 8 years and considering that the majority of the console sales happen after the launch year it’s quite possible that all this outrage could turn out to be nothing more than a bump in the road. Still the first battle in this generation of console wars has been unequivocally won by Sony and it’s Microsoft’s job to make up that lost ground.