For all of my working life I pined for the ability to do my work from wherever I choose. It wasn’t so much that I wanted to work in my trackies, only checking email whenever it suited, no more I wanted to avoid having to waste hours of my day travelling to and from the office when I could just as easily do the work remotely. Last year, when I permanently joined the company I had been contracting to the year previous, I was given such an opportunity and have spent probably about half the working year since at home. For me it’s been a wonderfully positive experience and, to humblebrag for a bit, my managers have been thoroughly impressed with my quality of work. Whilst I’ve always believed this would be the case I never had much hard evidence to back it up but new research in this field backs up my conclusions.
Researchers at the University of Illinois created a framework to analyse telecommuting employee’s performance. They then used this to gain insight into data taken from 323 employees and their corresponding supervisors. The results showed a very small, positive effect for the telecommuting workers showing that their performance was the same or slightly better than those who were working in the office. Perhaps most intriguingly they found that the biggest benefit was shown when employees didn’t have the best relationship with their superiors, indicating that granting flexible working arrangements could be seen as something of an olive branch to smooth over employee relations. However the most important takeaway from this is that no negative relationship between telecommuting and work performance was found, showing that employees working remotely can be just as effective as their in office counterparts.
As someone who’s spent a great deal of time working from various different places (not just at home) with other people in a similar situation I have to say that my experience matches up with research pretty well. I tend to be available for much longer periods of time, simply because it’s easier to, and it’s much easier to focus on a particular task for an extended period of time when the distractions of the office aren’t present. Sure after a while you might start to wonder if you’ll be able to handle human contact again (especially after weeks of conference calls) but it’s definitely something I think every employer should offer, if they have the capability to.
It also flies in the face of Marissa Mayer’s decision to outright ban all telecommuting in Yahoo last year, citing performance concerns. Whilst I don’t disagree with the idea that telecommuting isn’t for everyone (I know a few people who’d likely end up like this) removing it as an option is incredibly short sighted. Sure, there’s value to be had in face time, however if their performance won’t suffer offering them flexible working arrangements like telecommuting can generate an awful lot of goodwill with your employees. I know that I’m far more likely to stick around with my current company thanks to their stance on this, even if I probably won’t be able to take advantage of it fully for the next couple years.
Hopefully studies like this keep getting published as telecommuting is fast becoming something that shouldn’t have to be done by exception. Right now it might be something of a novelty but the technology has been there for years and it’s high time that more companies started to make better use of it. They might just find it easier to hold on to more employees if they did and, potentially, even attract better talent because of it. I know it will take time though as we’re still wrestling with the 40 hour work week, a hangover over 150 years ago, even though we’ve long since past the time where everyone is working factories.
One day though, one day.