Posts Tagged‘lion’

Why Macs and Enterprise Computing Don’t Mix.

I’m a big fan of technology that makes users happy. As an administrator anything that keeps users satisfied and working productively means more time for me to make the environment even better for them. It’s a great positive feedback loop that builds on itself continually, leading to an environment that’s stable, cutting edge and just plain fun to use and administer. Of course the picture I’ve just painted is something of an IT administrator nirvana, a great dream that is rarely achieved even by those who have unlimited freedom with the budgets to match. That doesn’t mean we shouldn’t try to achieve it however and I’ll be damned if I haven’t tried at every place I’ve ever worked at.

The one thing that always come up is “Why don’t we use Macs in the office? They’re so easy to use!”. Indeed my two month long soiree into the world of OSX and all things Mac showed that it was indeed an easy operating system to pick up and I could easily see why so many people use it as their home operating system. Hell at my current work place I can count several long time IT geeks who’ve switched their entire household over to solely Apple gear because it just works and as anyone who works in IT will tell you the last thing you want to be doing at  home is fixing up PCs.

You’d then think that Macs would be quite prevalent in the modern workspace, what with their ease of use and popularity amongst the unwashed masses of users. Whilst their usage in the enterprise is growing considerably they’re still hovering just under 3% market share, or about the same amount of market share that Windows Phone 7 has in the smart phone space. That seems pretty low but it’s in line with world PC figures with Apple being somewhere in the realms of 5% or so. Still there’s a discrepancy there so the question still remains as to why Macs aren’t seen more often in the work place.

The answer is simple, Apple simply doesn’t care about the enterprise space.

I had my first experience with Apple’s enterprise offerings very early on in my career, way back when I used to work for the National Archives of Australia. As part of the Digital Preservation Project we had a small data centre that housed 2 similar yet completely different systems. They were designed in such a way that should a catastrophic virus wipe out the entire data store on one the replica on the other should be unaffected since it was built from completely different software and hardware. One of these systems utilized a few shelves of Apple’s Xserve RAID Array storage. In essence they were just a big lump of direct attached storage and for that purpose they worked quite well. That was until we tried to do anything with it.

Initially I just wanted to provision some of the storage that wasn’t being used. Whilst I was able to do some of the required actions through the web UI the unfortunate problem was that the advanced features required installing the Xserve tools on a Mac computer. Said computer also had to have a fibre channel card installed, something of a rarity to find in a desktop PC. It didn’t stop there either, we also tried to get Xsan installed (so it would be, you know, an actual SAN) only to find out that we’d need to buy yet more Apple hardware in order to be able to use it. I left long before I got too far down that rabbit hole and haven’t really touched Apple enterprise gear since.

You could write that off as a bad experience but Apple has continued to show that the enterprise market is simply not their concern. No less than 2 years after I last touched a Xserve RAID Array did Apple up and cancel production of them, instead offering up a rebadged solution from Promise. 2 years after that Apple then discontinued production of its Xserve servers and lined up their Mac Pros as a replacement. As any administrator will tell you the replacements are anything but and since most of their enterprise software hasn’t recieved a proper update in years (Xsan’s last major release was over 3 years ago) no one can say that Apple has the enterprise in mind.

It’s not just their enterprise level gear that’s failing in corporate environments. Whilst OSX is easy to use it’s an absolute nightmare to administer on anything larger than a dozen or so PCs as all of the management tools available don’t support it. Whilst they do integrate with Active Directory there’s a couple limitations that don’t exist for Windows PCs on the same infrastructure. There’s also the fact that OSX can’t be virtualized unless it runs on Apple hardware which kills it off as a virtualization candidate. You might think that’s a small nuisance but it means that you can’t do a virtual desktop solution using OSX (since you can’t buy the hardware at scale to make it worthwhile) and you can’t utilize any of your current investment in virtual infrastructure to run additional OSX servers.

If you still have any doubts that Apple is primarily a hardware company then I’m not sure what planet you’re on.

For what its worth Apple hasn’t been harmed by ignoring the enterprise as it’s consumer electronics business has more than made up for the losses that they’ve incurred. Still I often find users complaining about how their work computers can’t be more like their Macs at home, ignorant of the fact that Apple’s in the enterprise would be an absolutely atrocious experience. Indeed it’s looking to get worse as Apple looks to iPhoneizing their entire product range including, unfortunately, OSX. I doubt Apple will ever change direction on this which is a real shame as OSX is the only serious competitor to Micrsoft’s Windows.

The Good, The Bad and The Ugly of Apple’s WWDC.

Every year around this time the world seems to collectively wet its pants over the announcements that Apple makes at its World Wide Developers Conference, usually because Apple announces their new iPhone model. This time around however there was no new iPhone to speak of but there was still a whole bunch of news that’s sure to delight Apple fans and haters a like. As always I was impressed by some of the innovations and then thoroughly annoyed by the fans reactions, especially those who extrapolated wildly based on ideas and technology that isn’t even out in the wilds yet. I really should have expected as much, but the optimist in me doesn’t seem to want to keel over just yet.

Arguably the biggest announcement of the conference was iCloud, Apple’s new cloud service. With this service 9 of the in built applications will become cloud enabled, storing all their data in the cloud so that it’s accessible from almost anywhere. The majority of them are rudimentary cloud implementations (contacts, pictures, files, etc) but the most notable of the new cloud enabled services will be iTunes. Apart from doing the normal cloud thing of backing your music and letting you play it anywhere, ala Google and Amazon, Apple has decided to go for a completely different angle, and it’s quite an intriguing one.

iTunes will not only allow you to download your purchases unlimited times (finally!) but for the low low price of $24.99/year you can also have iTunes scan your current music folder and then get access to the same tracks in 256Kbps AAC directly from iTunes. Keen readers will recognize this feature as coming from Lala, a company that Apple acquired and seemingly shutdown just over a year ago. It would appear that the technology behind Lala is what powers the new iCloud enabled iTunes and the licensing deals that the company had struck with the music companies before its acquisition have been transferred to Apple. I really like the idea behind this and I’m sure it won’t take long for someone to come up with an entire back catalog of what’s available through iTunes, letting everyone on the service get whatever music they want for the nominal yearly fee. It’s probably a lot better than the alternative for the music companies who up until now were getting $0 from those with, how do you say, questionably acquired music libraries.

Apple also announced the next version of their mobile operating system, iOS5. There are numerous improvements to the platform but there are a few features of note. The first is iMessage which will be Apple’s replacement for SMS. The interface is identical to the current SMS application on the iPhone however if both parties are on iOS devices it will instead send the message over the Internet rather than SMS. Many are quick to call this as the death of SMS and how mobile phone companies will teeter on bankruptcy due to the loss of revenue but realistically it’s just another messaging app and many carriers have been providing unlimited SMS plans for months now, so I doubt it will be anywhere near as revolutionary as people are making it out to be.

The next biggest feature is arguably the deep level of integration that Twitter is getting in iOS. Many of the built in apps now have Twitter on their option menus, allowing you to more easily tweet things like your location or pictures from your photo library. It’s one of the better improvements that Apple has made to iOS in this revision as it was always something I felt was lacking, especially when compared to how long Android had had such features. I’m interested to see if this increases adoption rates for Twitter at all because I find it hard to imagine that everyone who has an iPhone is using Twitter already (anecdotally about 50% of the people I know do, the others couldn’t care less).

There’s also the release of OSX lion which honestly is barely worth mentioning. The list of “features” that the new operating system will have is a mix of improvements to things currently available in Snow Leopard, a couple app reworks and maybe a few actual new things to the operating system. I can see why Apple will only be charging $29.99 for it since there’s really not much to it and as a current owner of Snow Leopard I can’t see any reason to upgrade unless I’m absolutely forced to. The only reason I would, and this would be a rather dickish move by Apple if they required this, would to be able to download incremental updates to programs like Xcode which they’ve finally figured out how to do deltas on so I don’t have to get the whole bloody IDE every time they make a minor change.

Overall this WWDC was your typical Apple affair: nothing revolutionary but they’re bringing out refined technology products for the masses. iCloud is definitely the stand out announcement of the conference and will be a great hook to get people onto the Apple platform for a long time to come in the future. Whilst there might be some disappointment around the lack of a new iPhone this time around it seems to have been more than made up for with the wide swath of changes that iOS5 will be bringing to the table. With all this under consideration it’s becoming obvious that Apple is shifting itself away from the traditional PC platform with Lion getting far less attention than any of Apple’s other products. Whether or not this is because they want to stay true to their “Post PC era” vision or simply because they believe the cash is elsewhere is left as an exercise to the reader, but it’s clear that Apple views the traditional desktop as becoming an antiquated technology.