There was an awful lot of noise last month around the whole XboxOne DRM/features/whatever debacle that ended up with Microsoft doing a 180 on their often-on DRM stance. Ostensibly it was reactionary due to the amount of praise that Sony was getting at Microsoft’s expense, even though they’d managed to hold fast during the initial PR stampede. There were a few though, certainly not the majority but a non-zero amount, who lamented this change by Microsoft, saying that they had capitulated to the crowd and were essentially keeping gaming services in the dark ages. There’s a little meat to this story as the removal of the daily check-in requirement meant that some of the features that came along with it had to go away. Initially the things people were talking about didn’t require a daily check-in to achieve (like worlds that “live on” between game sessions, I think Animal Crossing had that covered pretty well) but there was one that was so revolutionary that I thought people were just making it up.
That was the ability to sell your digital only games.
Now as someone who’s got a massive library of these kinds of games on Steam (last count was in the realm of 300+) the ability to sell, or even just transfer, these games would be a pretty great feature. It’s possible that residents of EU countries might end up getting this by default thanks to a 2012 CURIA ruling but the idea that this could come to the XboxOne, regardless of territory, would be very appealing to a lot of gamers. The often on check is then required to make sure you haven’t sold the game through one channel and then continue to play it offline, which makes some sense in context, although I’d argue that the number of people who’d do such things would be in the minority (and you could just check whenever they did eventually get online anyway). However all that still has the one enormous caveat that I think was the crux of the issue for everyone: you have to rely on a service that may or may not be there in the future.
“Ah ha”, I hear you say, “but that’s the same for Steam and everyone just accepts it there!” and you’re right, to a point. That was probably the biggest thing that Steam had going against it at the time as PC gamers were most certainly not welcoming of it, I know I certainly wasn’t. However once the value proposition became very attractive, mostly through the sales, ease of use and increasing broadband penetration we started to warm to the service. There was also the assurance from Gabe Newell (although trying to source a direct quote relating to this is proving elusive) that should Steam have to shut down there’ll be a patch issued that would free your game library from its decaying hands. With Microsoft’s announcement there wasn’t, or at least it wasn’t communicated well, an equivalent assurance that would allow gamers to continue to play such games past the time when the Xbox Live service disappeared.
Indeed this problem faces all gamers as many titles move towards a more connected model which could mean that core features become unusuable the second the developer can no longer support running the back end infrastructure. For some times, ones that are traditionally multiplayer only, this is kind of expected but the difference between Diablo and Diablo III for instance is that in 20 years I can almost guarantee the former will still be able to be run by anyone with the disc, the latter I’m not sure will see the end of this decade. Sure the number of people doing this might not be in the majority but they’re a vocal one and the sole reason why services like GoG exist. Had Microsoft given some assurances to the contrary they might not be in the position they are today and those features might still be available to Xbox customers.
It may seem like we’re just being backwards Luddites bent on keeping the status quo but it’s far more than that, we just want to be able to play our games long into the future like we can do with so many titles we grew up on. I see no technical reason why systems can’t be built to enable both sides of the equation, one that allows us to sell/trade digital games whilst also giving the opportunity to play offline whenever we want, but the reasons are far more likely business in nature. It’s a real shame as Microsoft could have really outdone Sony on this particular front but it seems like they’re instead gearing up for being second place, capitulating just enough so they don’t end up competing with the Wii U for scraps of market share.
Whilst its easy to argue to the contrary Microsoft really is a company that listens to its customers. Many of the improvements I wrote about during my time at TechEd North America were the direct result of them consulting with their users and integrating their requests into their updated product lines. Of course this doesn’t make them immune to blundering down the wrong path as they have done with the XboxOne (and a lot would argue Windows 8 as well, something which I’m finding hard to ignore these days) something which Sony gleefully capitalized on. Their initial attempts at damage control did little to help their image and it was looking like they were just going to wear it until launch day.
And then they did this:
Essentially it’s a backtrack to the way things are done today with the removal of the need for the console to check in every day in order for you to be able to play installed/disc based games. This comes hand in hand with Microsoft now allowing you to trade/sell/gift your disc based games to anyone, just like you can do now. They’re keeping the ability to download games directly from Xbox Live although it seems the somewhat convoluted sharing program has also been nixed, meaning you can no longer share games with your family members nor can you share downloaded titles with friends. Considering that not many people found that particular feature attractive I’m not sure it will be missed but it does look like Microsoft wanted to put the boot in a little to show us what we could have had.
I’ll be honest and say I didn’t expect this as Microsoft had been pretty adamant that it was going to stick around regardless of what the consumers thought. Indeed actions taken by other companies like EA seemed to indicate that this move was going to be permanent, hence them abandoning things that would now be part of the platform. There’s been a bit of speculation that this was somehow planned all along; that Microsoft was gauging the Market’s reaction and would react based on that but if that was the case this policy would have been reversed a lot sooner, long before the backlash reached its crescendo during E3. The fact that they’ve made these changes shows that they’re listening now but there’s not to suggest that this was their plan all along.
Of course this doesn’t address some of the other issues that gamers have taken with the XboxOne, most notably the higher cost (even if its semi-justified by the included Kinect) and the rather US centric nature of many of the media features. Personally the higher price doesn’t factor into my decision too much, although I do know that’s a big deal for some, but since the XboxOne’s big selling points was around it’s media features it feels like a lot of the value I could derive from it is simply unavailable to me. Even those in the USA get a little bit of a rough ride with Netflix being behind the Xbox Live Gold wall (when it’s always available on the PS4) but since both of them are requiring the subscription for online play it’s not really something I can really fault/praise either of them for.
For what it’s worth this move might be enough to bring those who were on the fence back into the fold but as the polls and preorders showed there’s a lot of consumers who have already voted with their wallets. If this console generation has the same longevity as the current one then there’s every chance for Microsoft to make up the gap over the course of the next 8 years and considering that the majority of the console sales happen after the launch year it’s quite possible that all this outrage could turn out to be nothing more than a bump in the road. Still the first battle in this generation of console wars has been unequivocally won by Sony and it’s Microsoft’s job to make up that lost ground.