You know I was pretty hyped about getting a WP7 handset after having a short play with one in the store. The slick interface and overall usability of it was so high that I thought it was worth a shot and I had really nothing to lose since my work would be paying for it. The NoDo update was on the horizon however so I decided that I’d hold back until it made its way into production so that I wouldn’t have to deal with the same frustrations that day 0 customers had. Most notably this would be the inclusion of copy and paste, but there were also a few other fixes that I thought would be good to have and worth the wait.
The problem is however that unlike regular Windows patching there’s a gate keeper between me and Microsoft’s patches for their new mobile platform. You see the patches have to pass muster with the carriers first before they can be distributed to the handsets although Microsoft had said in the past that they were working with them to make the process as quick as possible. Unfortunately for us Australian customers looking for a WP7 handset you really only have one carrier to go with: Telstra. Now this wouldn’t be so much of a bad option normally since Telstra had to start playing straight after their retail and wholesale arms were broken apart but it seems that they’re not up to the job of testing WP7 updates:
Universal availability of the copy-and-paste update to Windows Phone 7, codenamed NoDo, is almost here, according to Microsoft’s latest schedule update. The final unpatched phone available in the US market, the HTC Surround sold by AT&T should start to receive its updates within the next ten business days. The network’s other two handsets, the Samsung Focus and LG Quantum, have been receiving updates since last week.
European carrier Deutsche Telekom (which includes T-Mobile UK) has at last finished its testing, as has Australian carrier Optus. Updates from phones on these networks should also appear within the next ten business days or so. This leaves only two carriers still delaying the updates due to “testing”: Telefonica, in Spain, and Telstra, in Australia.
This was the one area where I was expecting Microsoft to shine through since their bread and butter products have depended so heavily on their patch services for well over a decade. Sure the vast majority of the blame should be leveled at the carriers since they’re the ones causing the delays, but Microsoft isn’t innocent of incurring delays either. Of course the original iPhone and Android handsets weren’t immune to problems like this either but I had expected Microsoft’s late coming to the party to be at least coupled with a strong patch and feature release scheme so they could play catch up quickly.
It might seem like an extraordinarily small gripe considering the rest of the platform looks solid but when minor feature releases like this take so long to get through the pipeline it makes me wonder just how long I’ll have to wait for the next update, codenamed Mango, to drop. Amongst other things Mango will bring full HTML5 support to WP7 something which it currently lacks in its browser. Whilst the IE9 implementation of HTML5 does leave some things to be desired (my newest app idea uses HTML5 bits, and IE9 mangles it) it is a lot better than not having it at all, especially when so many mobile versions of sites rely on HTML5 functionality. With speculation now brewing that this update might slip to next year that’s starting to put WP7 at a serious disadvantage, unless some enterprising browser developer ports to WP7 ala Opera et al.
I’m still planning to nab myself one of these handsets if only for the few times I’ll want to try my hand at developing an application for it but with such delays piling up on each other I could very well see myself changing to Android or back to iOS until they’re finished playing the catch up game. I’m sure as time goes on they’ll develop a much better relationship with the carriers and hopefully they’ll be able to leverage that to remove some of the roadblocks to getting patches and updates out to us consumers. Until then however WP7 users are going to be at the whim of the carriers, even more so than they are normally.