I have to be honest after my experience with buying from Kogan last year I was pretty soured on buying from them as the hodge podge shipping and strange purchasing requirements didn’t endear them to me. It wasn’t bad enough that I actively told people to not buy from them, indeed I said as much in my post about it, but for some strange reason that post seem to strike a chord with a lot of people who had similar issues. Whilst I’ve always been a terrible judge as to whether or not a particular post will resonate with a larger audience having that one be so popular didn’t help Kogan’s reputation in my mind.
Then they went and started stocking GoPros.
So I’ve been a GoPro user for about 2 years or so, getting my first one (a HD Hero2) as a birthday present in the lead up to my first Tough Mudder event. They’re a great little unit being able to take a massive battering and keep on trucking without issue. I used mine for all sorts of things from snorkeling in Bali to taking time lapses of my backyard and I was quite impressed with the results every time I used it. Of course when the new version came out I was instantly captivated by its specifications, not least of which was the addition of WiFi which would open up quite a few new use cases for an intrepid user like myself. However the price of getting one in Australia, either by paying the outrageous shipping cost from GoPro themselves or the markup in retail stores, meant that it was put in the “nice to have” basket along with a multitude of other things I always have my eye on.
Kogan however were selling them for an incredibly reasonable price, some $150 below the RRP when I saw it, enough so that that with the few additional accessories I wanted the total price was actually cheaper than just the unit itself with shipping included. Now I’m not usually one to be suckered into a deal, especially from a place that had burned me in the past, but I figured that it was worth it given how much use I had gotten out of the previous unit and how long this one would remain current. So out came the credit card and I sent Kogan a chunk of change in exchange for the promise of a new GoPro and I anxiously awaited the multiple packaging spree that was about to occur.
Except, strangely, they sent me a single tracking notice with all the items on it. Score one point for Kogan.
Indeed not only did they actually ship everything as one unit despite their site stating that it would probably take 2~3 weeks for my order to arrive I received it bang on a week after I placed my order. This is in stark contrast to my previous transaction with them that required me to verify my identity through a landline phone and arrived piecemeal over the course of a 2 week span. The GoPro also came with all English manuals that weren’t reprints like my Canon manuals were, a small thing that has gone a long way to improving Kogan’s image in my books.
So there you have it, a year on since my last purchase from Kogan and I’m glad to say they’ve drastically improved their whole experience. Whilst I have no idea if anyone from Kogan ended up reading my previous piece it does seem like they’ve taken the feedback to heart and fixed up the issues that their customers were complaining about. If my last post on this had you wondering whether or not you should buy from them then hopefully this one shows you that you can, at least if you’re ordering a GoPro.