Not so long time readers will know that a month ago (exactly, strangely enough) I posted about the issues that a FTTN NBN wouldn’t fix, namely that of the horrendous nature of the copper network that Telstra currently maintains. When I posted it I figured that my almost unusably slow Internet was the byproduct of the incumbent weather and would soon rectify itself, something which had happened in the past. Unfortunately that wasn’t the case at all and after many days of sunshine and no improvement in sight I decided to do the thing I had been regretting: calling up Telstra to get the line investigated.
You can then imagine my elation when I saw that they now have a handy online form for you to fill out instead of calling them. Like a dutiful consumer I filled it out and sent it on its way, not caring about the multiple warnings about getting charged $120 if there was no fault found. The site guaranteed me a response within a week and so I waited for them to respond. Almost like clockwork a response appear from Telstra a week later claiming that the problem had been resolved and inviting me to take a survey about my experience. If my problem hadn’t been fixed, it said, I could say so on the survey and they’d continue investigating the issue.
Of course the fault hadn’t been fixed as no one had contacted me since lodging the fault so it was obvious that they hadn’t done any troubleshooting at all, that was just the system automatically closing out a ticket that had no action on it. I replied to the survey in kind, outlining the issues I was experiencing and the troubleshooting steps I had taken to fix it. I received a call back a day later from an agent who was going to handle my case who was very understanding of the situation I was in. However the earliest he could send out a technician was a month away although he promised he’d get that moved up.
I never heard back from him after a couple call backs where he told me he couldn’t do anything for me (even though he promised to keep me updated). Luckily the technician did arrive on the scheduled date although at 8AM rather than the agreed time of after 5pm. Upon inspection of my outlet he asked if I was able to get a connection at all as the line was essentially unusable by his diagnostic tools. After a quick trip to the pit he came back with an assessment that shouldn’t shock anyone but should make you lose all faith in the state of Telstra’s copper network.
Essentially the pit had been uncovered for quite some time, much like the above picture, with the terminals exposed to the elements. Another technician had been by recently though as they had put a temporary cover the terminals to protect it however this had to have been done after my terminal had degraded. A simple rewiring job fixed the issue but the pit still remains uncovered although, hopefully, the terminals are now protected from the elements so that it won’t happen again in the future.
The issue here is that I know this isn’t exactly uncommon as I’ve managed to pass multiple pits in my travellings around Canberra that are in a similar state. To get speeds higher than what I get right now would mean that a lot of remediation to the copper network would need to be done and no where in the government’s NBN plan does it stipulate that happening. This makes their promise of getting higher speeds to everyone cheaper and faster hollow as the infrastructure they’re relying on to provide it simply isn’t capable of delivering the required outcomes. I could go on but I feel like I’ve said my peace about this a dozen times over already. I just wanted to highlight the amount of rigmarole I had to go through to get a single connection fixed which, when multiplied by an entire nation, shows how infeasible a FTTN NBN really is.