I love me some Sony products but I’m under no delusion that their user experience can be, how can I put this, fantastically crap sometimes. For the most part their products are technologically brilliant (both the PS3 and the DSC-HX5V that I have fit that category) but the user experience outside that usually leaves something to be desired. This isn’t for a lack of trying however as Sony has shown that they’re listening to their customers, albeit only after they’ve nagged about it for years before hand. After spinning up my PS3 again for the first time in a couple months to start chipping away at the backlog of console games that I have I feel like Sony needs another round of nagging in order to improve the current user experience.
The contrast between Sony’s and Microsoft’s way of doing consoles couldn’t be more stark. Microsoft focused heavily on the online component of the Xbox and whilst there might be a cost barrier associated with accessing it Xbox Live still remains as the most active online gaming networks to date. Sony on the other hand left the access free to all to begin with and has only recently begun experimenting with paid access (the jury is still out on how successful that’s been). One of the most notable differences though is the updating process, major source of tension for PS3 owners worldwide.
As I sat down to play my copy of Uncharted 3: Drake’s Fortune I first greeted with the “A system update is required” message in the top right hand corner of my TV. Since I wasn’t really planning to go online with this one just yet I figured I could ignore that and just get to playing the game. Not so unfortunately as it has been so long since I last updated that Uncharted 3 required an update to be applied before I could play it. Fair enough I thought and 15 mins later I was all updated and ready to go. Unfortunately the game itself also had an update, pushing back my game time by another 5 minutes or so. This might not seem like a lot of time (and I know, #firstworldproblems) but the time taken was almost enough for me not to bother at all, and this isn’t the first time it has happened either.
Nearly every time I go to play my PS3 there is yet another update that needs to be downloaded either for me to get online or to play the game that I’m interested in playing. My Xbox on the other hand rarely has updates, indeed I believe there’s been a grand total of 1 since the last time I used it. Both of these approaches have their advantages and disadvantages but Sony’s way of doing it seems to be directly at odds with the primary use case for their device, something which doesn’t necessarily have to be that way. In fact I think there’s a really easy way to reduce that time-to-play lag to zero and it’s nothing radical at all.
Do the updates while the PS3 is turned off or not in use.
Right now the downloading of updates is a manual process, requiring you to go in and agree to the terms and conditions before it will start the downloads. Now I can understand why some people wouldn’t want automatic updating (and that’s perfectly valid) so there will have to be an option to turn it off. Otherwise it should be relatively simple to periodically boot the system into a low power mode and download the latest patches for both system and games that have been played on it. If such a low power mode isn’t possible then scheduling a full system boot at a certain time to perform the same actions would be sufficient. Then you can either have the user choose to automatically install them or keep the process as is from there on, significantly reducing the time-to-play lag.
I have no doubt that this is a common complaint amongst many PS3 users, especially since it’s become the target of Internet satire. Implementing a change like this would go a long way to making the PS3 user base a lot happier, especially for those of us who don’t use it regularly. There’s also a myriad of other things Sony could do as well but considering how long it took them to implement XMB access in games I figure it’s best to work on the most common issue first before we get caught up in issue paralysis. I doubt this blog post will inspire Sony to make the change but I’m hopeful that if enough people start asking for it then one day we might see it done.
You know I was pretty hyped about getting a WP7 handset after having a short play with one in the store. The slick interface and overall usability of it was so high that I thought it was worth a shot and I had really nothing to lose since my work would be paying for it. The NoDo update was on the horizon however so I decided that I’d hold back until it made its way into production so that I wouldn’t have to deal with the same frustrations that day 0 customers had. Most notably this would be the inclusion of copy and paste, but there were also a few other fixes that I thought would be good to have and worth the wait.
The problem is however that unlike regular Windows patching there’s a gate keeper between me and Microsoft’s patches for their new mobile platform. You see the patches have to pass muster with the carriers first before they can be distributed to the handsets although Microsoft had said in the past that they were working with them to make the process as quick as possible. Unfortunately for us Australian customers looking for a WP7 handset you really only have one carrier to go with: Telstra. Now this wouldn’t be so much of a bad option normally since Telstra had to start playing straight after their retail and wholesale arms were broken apart but it seems that they’re not up to the job of testing WP7 updates:
Universal availability of the copy-and-paste update to Windows Phone 7, codenamed NoDo, is almost here, according to Microsoft’s latest schedule update. The final unpatched phone available in the US market, the HTC Surround sold by AT&T should start to receive its updates within the next ten business days. The network’s other two handsets, the Samsung Focus and LG Quantum, have been receiving updates since last week.
European carrier Deutsche Telekom (which includes T-Mobile UK) has at last finished its testing, as has Australian carrier Optus. Updates from phones on these networks should also appear within the next ten business days or so. This leaves only two carriers still delaying the updates due to “testing”: Telefonica, in Spain, and Telstra, in Australia.
This was the one area where I was expecting Microsoft to shine through since their bread and butter products have depended so heavily on their patch services for well over a decade. Sure the vast majority of the blame should be leveled at the carriers since they’re the ones causing the delays, but Microsoft isn’t innocent of incurring delays either. Of course the original iPhone and Android handsets weren’t immune to problems like this either but I had expected Microsoft’s late coming to the party to be at least coupled with a strong patch and feature release scheme so they could play catch up quickly.
It might seem like an extraordinarily small gripe considering the rest of the platform looks solid but when minor feature releases like this take so long to get through the pipeline it makes me wonder just how long I’ll have to wait for the next update, codenamed Mango, to drop. Amongst other things Mango will bring full HTML5 support to WP7 something which it currently lacks in its browser. Whilst the IE9 implementation of HTML5 does leave some things to be desired (my newest app idea uses HTML5 bits, and IE9 mangles it) it is a lot better than not having it at all, especially when so many mobile versions of sites rely on HTML5 functionality. With speculation now brewing that this update might slip to next year that’s starting to put WP7 at a serious disadvantage, unless some enterprising browser developer ports to WP7 ala Opera et al.
I’m still planning to nab myself one of these handsets if only for the few times I’ll want to try my hand at developing an application for it but with such delays piling up on each other I could very well see myself changing to Android or back to iOS until they’re finished playing the catch up game. I’m sure as time goes on they’ll develop a much better relationship with the carriers and hopefully they’ll be able to leverage that to remove some of the roadblocks to getting patches and updates out to us consumers. Until then however WP7 users are going to be at the whim of the carriers, even more so than they are normally.